Personalized Gift For Grandma When You Hold My Hand You Hold My Heart Mug
Product details:
- Material: Ceramic
- Size: 11oz, 15oz
- Safe use in the microwave
- Safe use in the dishwasher
- Designed by Gift For Soul
Disclaimer
Due to the different monitor and light effects, the actual color and size of the item may be slightly different from the visual image.
Please allow 2-5 business days to receive a tracking number while your order is hand-crafted, packaged, and shipped from our facility.Â
Enjoy your shopping at giftforsoul.com and email us if you have any questions!
1. Choose the variants
2. Fill in the custom box, choose your custom options, or add your photo.
3. Click 'Preview Your Personalization' to view your item.
4. Add the item to the shopping cart and Checkout
5. Add your payment and done!
All items offered on Giftforsoul.com are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
SHIPPING & HANDLING
Estimated time of arrival: Unit: Business day
| Product | Production Time | Shipping Time (USA) |
International |
|---|---|---|---|
| Canvas / Poster | 2 - 5 days | 5 - 7 days | 10 - 15 days |
| Mug / Tumbler | 2 - 5 days | 5 - 7 days | 10 - 15 days |
Delivery Time = Production time + Shipping time
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned below.
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately we can't offer you a replacement or refund.
We stand behind the quality of our products and guarantee our workmanship.
Due to all our products are made-to-order so we typically do not accept returns or exchanges due to user errors such as the incorrect selection of sizes, designs, colors, etc.
Any defects or errors on our part will result in a replacement at no charge.
Return / replacement
- We accept replacement on products that were shipped out by us and if the item is faulty due to an error on our end
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
- You don't need to return the product, we will resend you a replacement for free.
- Please contact our support team via support@giftforsoul.com for more information.
Refund
We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please email us at support@giftforsoul.com with a photo of the product you received along with detailed shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim.
If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at support@giftforsoul.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@giftforsoul.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@giftforsoul.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped
- Please send some pictures as proof, which include:
- Picture of the wrong product you received
- Picture of the shipping label.
Size issue
- Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- The tag size on the Product
- Picture of the product you received
Broken/ Damaged items:
- Please send some pictures as proof, which includes:
- Picture of the broken item
- Picture of the shipping label.
CANCELLATIONS
If you change your mind about your purchase, please sending us an email to support@giftforsoul.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
At Christmas & New Year Season please make sure to choose the right shipping option.